NEC Australia Systems Engineer - Midrange Network L2 in Australia
Systems Engineer - Midrange Network L2
Permanent, Full time opportunity based in ACT
Provide midrange technical support and maintenance for the Department of Defence
Must have existing NV1 security clearance
Supportive and rewarding working environment
NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.
About the Business
The CP Midrange team provides ongoing support services to the department of Defence for the centralised computing infrastructure.
About the role
An exciting opportunity has arisen for a Network Engineer – Level 2 to provide technical support and maintenance for the Datacentre Communications support services by resolving incidents, work orders and change requests within the committed timeframes.
Reporting to the Midrange Team Lead, you will have the following key responsibilities:
Monitor systems in line with pre-defined operational controls, processes and requirements
Actively contribute to collaboration and communication within your team
Implement system changes as requested
Run and distribute defined system management reports
Prepare and distribute ad-hoc system management reports as requested
Support the Incident, Event, Problem and Change Management structure
Identify and escalate any identified need for improvement to the Team Leader
Skills & Experience
To be successful in the role, you will be an experienced Technical Support Engineer, specifically with exposure to hardware diagnostics and troubleshooting in an enterprise environment.
Additionally, you will have the following:
A 'can-do' attitude and ability to provide a level of subject matter leadership and technical support to the team
Excellent communication and interpersonal skills
Excellent analytical and problem solving skills
Experience working in a Datacentre Communications Technical Support/Engineer role (highly desirable)
Working knowledge of virtualised environments and Microsoft technologies
Relevant Tertiary qualifications in IT, business (highly desirable)
How to apply
At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.
To be eligible to apply, you must have an existing NV1 security clearance.
If you are ready to take the next step in your IT career, we are keen to hear from you!