NEC Australia Technical Delivery Manager - Cloud in Australia
Technical Delivery Manager - Cloud
NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.
Are you an SDM or Infrastructure Manager with experience managing true IaaS or multi-tenancy infrastructure platforms? Are you a thought leader?
NEC are currently seeking a Technical Delivery Manager – Cloud, within the XaaS group charged with delivering services to internal and external customers.
The Technical Delivery Manager – Cloud, will manage the operational teams responsible for delivering NEC’s cloud infrastructure platforms.
Whilst technical skills are desirable, the successful applicant will be responsible for the delivery of IaaS and shared infrastructure platforms as the Service Line Owner. Additionally, they will have responsibility for the daily management of the teams (including technical leads and engineers) to deliver the cloud infrastructure platforms.
Primary responsibilities include:
Ensuring customers receive services in accordance with SLAs
Leading the operational teams responsible for all IaaS and infrastructure hosting platforms
Providing strategic input into IaaS and infrastructure services
Managing risk and compliance associated with the delivery of infrastructure services
Meeting operational SLA requirements
Reporting on Availability and performance of infrastructure services
Operational vendor management
Recovery/Cost reporting and management
Day-to-day commercial ownership of the services
Experience in delivering services
5 + years team leadership, customer service and project management experience
3 + years in data centre implementation, strategy, Cloud stack implementation, automation and orchestration implementation
Experience with working in an outsourcing environment and customer support environment
5 + years server support and troubleshooting. Expertise in the provision of support to customer environments which include:
Compute, Storage and backup
Experience with DevOps
Experience with both private and public cloud – AWS and Azure
Familiarity with public cloud architecture
Preferred Qualifications and Skills
Bachelor’s Degree in IT
ITIL Foundation certified
Vendor certifications in relevant technologies – Windows systems, Unix, storage, backup or database technologies an advantage
We offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a vigorous professional development program to build significant capability in Australia, a fantastic corporate culture and a highly responsive management team.
Please apply now.