Alcatel-Lucent Program Manager VHA Core in United States


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. -?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /->

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

The VHA Core Program Manager Key responsibilities:

Lead Project Business Manager


Accountable for delivering the entire customer program scope products and services - to the customer within the assigned area of responsibility (one or multiple BL responsibilities).

Main responsibilities on E2E planning and management of financial and operational performance

Ensures project/program management based on PMI principles and in full alignment with NSN MoM and applicable BL guidelines

*Program Management only where applicable

Summary of key activities:

Customer Relationship Management

Managing financial and non-financial Performance

Contribution to Service Business/Solution Creation

Program Management Planning

Monitoring and Controlling Project and Program* Execution

Updating the Program Management Plan

Risk Management

Stakeholder Management

Leading the Program Team

Closure and handovers

Key Performance Indicators:

Customer Loyalty Index

Gross Margin GM

Project Asset Rotation Days PARD

Project Cost Adherence PCA

Operational non-financial KPIs

Key activity descriptions:

Customer Relationship Management

Develops/Contributes to long term Customer Relationship strategy

Establishes and maintains good customer relationship by e.g.

o Ensuring all relevant information is communicated proactively to the customer

o Regular meeting practices are maintained and agreed actions are reliably followed-up

Managing financial and non-financial Performance

Driving for continuous efficiency improvement by e.g.

o Project Cost Adherence (PCA) management

o Project Asset Rotation Days (PARD) reduction

o Optimizing Project/Program* operational performance (non-financial KPIs, e.g. Project Schedule Adherence)

o Ensuring efficient claim management

Aim to improve revenue and GM by e.g. capturing up-selling opportunities by effective Change Management

Contribution to Service Business/Solution Creation

Contributes in identifying and creating business opportunities

Contributes to pre-sales and sales/tendering processes

Contributes to the development of the service business

Project and Program* Management Planning

Ensures Project Target Agreement** (PTA) process takes place

Validates PTA** contents

Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines

Leads the customization of global e2e operational processes to project /program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with NSN MoO

Ensures contract management process is initiated and integrated with Project Management processes, operational processes and NSN Contract Management policies

Monitoring & Controlling Project and Program* Execution

Monitors & controls

o the project targets against the PTA**

o Project Management processes e.g. time management, cost management, scope management, quality etc., including e.g.

ensures sufficient operational visibility to relevant stakeholders (e.g. PMO, Customer) through specific tools

participation to periodic reviews e.g. Review Meetings

o execution of operational processes in line with NSN MoM and applicable BL guidelines

o operational KPIs

o KPIs as specified in Service Level Agreements

o execution of the contract management process

o adherence to applicable official guidelines, handbooks and instructions

Updating the Program Management Plan

Continuously and proactively adapt Project/Program* Management Plans and Delivery Processes to reflect the changing environment

Risk Management

Identify and analyze risks and opportunities.

Plan and implement risk response actions.

Ensure risks actively monitored and managed and risk management plan updated

Stakeholder Management

Managing the expectations of Program stakeholders, e.g.

o customer

o project team / program organization

o subcontractors

o 3rd party vendors (multi-vendor partners)

o CT team

o Order Management and Logistics (OML)

Setting up and maintaining clear and effective internal and external communication within the relevant project stakeholders (e.g. customer and project teams)

Leading the Project Team(s) / Program* Organization

Organize and lead the project teams / program organization.

People management (perform line management responsibilities**) e.g.

o on-boarding/off-boarding people

o manage performance, competence development

Closure and handovers

Ensure contractual requirements completed (e.g. Acceptance Testing done, PAC signed by customer)

Close the project (e.g. collect lessons learnt, post calculations, document PTA completion)

Customer handover activities (e.g. documentation)

Ensure internal handover (if applicable)


Education and work experience:-?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /->

BSc in Telecommunications or similar

15 to 20 Years Core Program Experience

Program management of large site rollout programs in AU or similar.

Job: fNokia Program and Project Management - BM

Primary Location: Asia Pacific & Japan-Sydney

Schedule: Full-time

Req ID: 1700000C5X