BHP Billiton Lead Unified Communications (UC) Operations – APAC | Perth in Western Australia, Australia
Lead Unified Communications (UC) Operations – APAC | Perth
Work TypeFull Time - Permanent
LocationAustralia - Western Australia
CategoriesTechnology/IT - Tecnología/IT
Published13 Jul 2017| W. Australia Standard Time
Applications close28 Jul 2017| W. Australia Standard Time
Join our new Technology team expansion
Our Vision is to enable a fully integrated and highly automated business from resource to market. BHP Billiton's global Technology team is the coming together of a dedicated, innovative team focused on identifying and implementing new ways of raising standards and improving productivity, safety and environmental impact. We will be first to embrace new technologies such as VR, Drones, automation and everything in between to lead our industry globally.
About the Opportunity
The Technology function within BHP is continually growing, and we are now seeking a Unified Communications (UC) Operations Lead for the APAC region.
Reporting directly into the Manager Unified Communications has responsibility for a team of staff and suppliers undertaking operational activities on the Unified Communications (UC) Infrastructure including Cisco Unified Call Manager, Voice Gateways, Conductors, Telepresence Servers, Jabber, WebEx, Spark, NICE Call Recording and Digital Signage platforms.
Responsibilities will include:
Manage the UC Operations team located in Perth in the BHP Technology Remote Operations centre. This includes developing hiring plans, training plans, and staff rosters.
Ensure that Unified Communications infrastructure and key endpoints (CUCM, Conductor, TP Servers, TMS, voice gateways, IX5000’s, emergency phones) are monitored and that faults are automatically detected
Ensure that incidents are appropriately managed to minimise the MTTR
Ensure all ITIL service management processes are executed appropriately within UC
Ensure that UC related service requests are managed and executed in accordance with SLAs
Drive for continuous improvement by optimising and automating processes
Collaborate with UC Operations – Americas team and the Network Operations teams to ensure 24 x 7 coverage in a follow-the sun model
Manage 3rdparty service providers and telecoms circuit providers to ensure SLAs are met
Produce appropriate metrics and reports to measure the performance of Unified Communications operations
Collaborate and support all other Technology Operations teams to drive a reduction of MTTR across all systems
Establish Performance management meetings with the UC operations team and partake in broader Performance focused sessions run by other teams (e.g. Networks, TROC)
To be successful you will need to have:
Technical Degree (STEM), which is mandatory for these roles.
Minimum Cisco Certified Network Professional – Collaboration or Voice. CCIE certified is highly desirable.
Background in operating & supporting large scale (100+ sites, 20000+ devices/users) mission critical unified communications environment, including Voice, Video Conferencing, Jabber, Spark and WebEx services
Broad understanding of unified communications technical concepts, including VoIP, SNR, hunt groups, conferencing, media control, SIP and H.323 protocols, QoS, etc.
Good understand of ITIL and related processes. ITIL v3 certification preferred
Experience of building & managing an operations team.
Experience of establishing and operating a Network Operations Centre preferred
Familiar with unified communications operational lifecycle and demands
Excellent analytical skills, especially troubleshooting and Root Cause Analysis skills
Experience of creating recovery, test and implementation plans
Strong communication and interpersonal skills
Process oriented service delivery mindset with a strong focus on continuous improvement
What we offer you
At BHP Billiton, we will provide you an environment to:
be autonomous and support (you) to use initiative;
be accountable and performance driven;
work flexibly with a focus on outcomes, not hours;
problem-solve collaboratively together;
Activate your improvement mindset, experimentation and agile learning.
Supporting a diverse workforce
BHP Billiton value and respect employees, offering an inclusive and diverse environment where you'll experience:
dedicated leadership and female mentoring programs;
18 weeks paid parental leave;
state-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility;
Join our Technology expansion
Take the next steps in pioneering your technology career and being a part of our Tech revolution.
For further information checkwww.bhpbilliton.com/techrevolution
BHP Billiton is an equal opportunity employer and encourages applications from men and women of all ages, including people with a disability and Indigenous Australians.
About BHP Billiton
At BHP Billiton, our products are the essential building blocks of progress, fuelling change that lifts the living standards of millions of people around the world. Across our global operations, we are committed to working in ways that are true to Our BHP Billiton Charter values of Sustainability, Integrity, Respect, Performance, Simplicity and Accountability. Learn more about working at BHP Billiton and the exciting career opportunities that exist for professionals, undergraduates and graduates on our website:http://www.bhpbilliton.com/our-approach/work-with-us