BHP Billiton Specialist UC Operations | Operations & Infrastructure | Technology | Perth in Western Australia, Australia

Specialist UC Operations | Operations & Infrastructure | Technology | Perth

Job No.40367933

Work TypeFull Time - Permanent, Part Time - Permanent

LocationAustralia - Western Australia

CategoriesTechnology/IT - Tecnología/IT

Published13 Jul 2017| W. Australia Standard Time

Applications close28 Jul 2017| W. Australia Standard Time

Join our new Technology team expansion

Our Vision is to enable a fully integrated and highly automated business from resource to market. BHP Billiton's global Technology team is the coming together of a dedicated, innovative team focused on identifying and implementing new ways of raising standards and improving productivity, safety and environmental impact. We will be first to embrace new technologies such as VR, Drones, automation and everything in between to lead our industry globally.

About the Opportunity

We have an exciting opportunity to join our team as a Unified Communications Operations Specialist.

In this role, the successful candidate, reporting to the Lead UC Operations – APAC. Is responsible for operating and maintaining the UC infrastructure. You will also be responsible for the troubleshooting, and if required vendor escalation to achieve resolutions. As well as providing root cause analysis.

Responsibilities will include:

  • Develop and test mission critical enterprise solutions and implement in multi-geographic locations.

  • Investigates, researches and analyses incidents as they are escalated, or reported.

  • Manage the UC Operations team located in Perth in the BHP Billiton Technology Remote Operations center. This includes developing hiring plans, training plans, and staff rosters.

  • Ensure that Unified Communications infrastructure and key endpoints (CUCM, Conductor, TP Servers, TMS, voice gateways, IX5000’s, emergency phones) are monitored and that faults are automatically detected

  • Ensure that incidents are appropriately managed to minimise the MTTR

  • Ensure all ITIL service management processes are executed appropriately within UC

  • Ensure that UC related service requests are managed and executed in accordance with SLAs

  • Drive for continuous improvement by optimising and automating processes

  • Collaborate with UC Operations – Americas team and the Network Operations teams to ensure 24 x 7 coverage in a follow-the sun model

  • Manage 3rd party service providers and telecoms circuit providers to ensure SLAs are met

  • Contribute to the development of work instructions, solution documentation, best practices, standards and guidelines.

About you

To be successful you will need to have:

  • Technical Degree (STEM), which is mandatory for these roles.

  • Minimum Cisco Certified Network Associate (CCNA) – Collaboration/Voice. CCNP certified is highly desirable.

  • Background in operating & supporting large scale (100+ sites, 20000+ devices/users) mission critical unified communications environment, including Voice, Video Conferencing, Jabber, Spark and WebEx services

  • Good understanding of unified communications technical concepts, including VoIP, SNR, hunt groups, conferencing, media control, SIP and H.323 protocols, QoS, etc.

  • Experience working within a Network/Voice Operations Centre is preferred

  • Familiar with Cisco Unified Communications products and solutions

  • Excellent analytical skills, especially troubleshooting and Root Cause Analysis skills

  • Experience of creating recovery, test and implementation plans

  • Good understand of ITIL and related processes. ITIL v3 certification preferred

  • Strong communication and interpersonal skills

  • Process oriented service delivery mindset with a strong focus on continuous improvement

What we offer you

At BHP Billiton, we will provide you an environment to:

  • be autonomous and support (you) to use initiative;

  • be accountable and performance driven;

  • work flexibly with a focus on outcomes, not hours;

  • problem-solve collaboratively together;

  • Activate your improvement mindset, experimentation and agile learning.

Supporting a diverse workforce

  • BHP Billiton value and respect employees, offering an inclusive and diverse environment where you'll experience:

  • dedicated leadership and female mentoring programs;

  • 18 weeks paid parental leave;

  • state-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility;

  • parents room.

Join our Technology expansion

Take the next steps in pioneering your technology career and being a part of our Tech revolution.

For further information checkwww.bhpbilliton.com/techrevolution

BHP Billiton is an equal opportunity employer and encourages applications from men and women of all ages, including people with a disability and Indigenous Australians.

About BHP Billiton

At BHP Billiton, our products are the essential building blocks of progress, fuelling change that lifts the living standards of millions of people around the world. Across our global operations, we are committed to working in ways that are true to Our BHP Billiton Charter values of Sustainability, Integrity, Respect, Performance, Simplicity and Accountability. Learn more about working at BHP Billiton and the exciting career opportunities that exist for professionals, undergraduates and graduates on our website:http://www.bhpbilliton.com/our-approach/work-with-us