Microsoft Corporation Premier Field Engineer - Sharepoint O365 in Canberra, Australia
PFE provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and designated support services (DSE). As part of Services & Consulting, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What we do best
PFEs provide numerous services to our Enterprise customers to increase systems availability, resolve issues with creative problem-solving capabilities, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. PFEs deliver onsite and designated services for Microsoft’s Premier customers.
We need individuals who:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems
Deep passion in the technology space and enjoys impacting our customers in their IT landscape
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as the face of Microsoft, illustrating credibility and commitment to first class delivery
Demonstrate effective communication skills; ability to develop strategic on-going customer relationships, gain trust and provide clarity to stakeholders across all levels.
A great team player, having multiple opportunities to work together with diverse talented individuals across the organization. Someone who actively value-adds to your peer groups with your knowledge and experience.
Deep passion for learning and growth. In Microsoft, we groom our people. Earn certifications as an MCSE/MCSA and much more. Microsoft will facilitate this opportunity through company provided resources.
Enjoys great exposure through travelling. Overnight travel is expected for the role.
More than 5 years of experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Technical writing, presentation and training skills.
MS qualification desirable
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management
Proven technical proficiency of Microsoft Collaboration Technologies with emphasis on SharePoint Server 2013, 2016 and Office 365 - SharePoint Online and creative problem solving capabilities.
Experience supporting large or complex Enterprise Collaboration infrastructures requiring creative and complex support services (root cause analysis and assessments, prevention, knowledge transfer, and opportunity generation)
Ability to lead a technical discussion by facilitating the customer's understanding of the product/solution through presentations, demonstrations, proof of concepts, deployments, troubleshooting and support.
Excellent written, oral and presentation skills in English and German (must).
If you bring any of the following skillset let us know since it is a plus:
Certifications in Core Solutions of Microsoft SharePoint Server 2013/2016.
Advanced Solutions of Microsoft SharePoint Server, Configuring and Administering
Understanding of Windows Server, Outlook, Hyper-V, MS Cluster Server/Multi-vendor Cluster and SAN implementations, Active Directory, Internet Explorer, IIS, SQL
O365 Cloud Productivity.
Microsoft is an equal opportunity employer and supports workforce diversity