MAXIMUS Customer Service Officer in Charlestown, Australia

MAX Employment provides integral solutions through employment, health and training services. With the belief that a job can change a person’s life; we empower job seekers and connect them to support, opportunities and sustainable employment. We work closely with employers and community partners to provide job seekers with a strong foundation for success.

Proven by our recent success MAX Employment continues to grow and increase its services providing assistance to job seekers nationwide. We are ready for a fresh approach in Employment Services and extending the invitation to you as a high performer and high achiever to be excited with our job seekers in creating a better world for all.

The Customer Service Officer is responsible for providing administrative and customer service functions at the site and assisting Employment Consultants and other staff in their day to day and placement related activities.

  • Working within the front office

  • Meeting and greeting clients

  • Answering phone calls and responding to all enquiries

  • Assisting staff with key administration tasks as required

  • Assisting Employment Consultants with preparation of resumes


  • Completion of Certificate III in Business Administration (Office Administration) or equivalent

  • Industry/Practical experience essential

  • Have a current Working with Children Check (or equivalent) or the ability to obtain

Key Skills/Attributes:

  • Previous industry experience is highly desirable

  • Demonstrated customer service skills

  • Sound administrative skills

  • Strong communication, interpersonal and negotiation skills

  • Ability to connect with people from all walks of life

  • Team driven but able to work autonomously

  • Solid organisational skills with the ability to multi-task

  • Self motivated, competitive with a desire to exceed KPI's

  • Computer skills – Intermediate Microsoft Office Suite

MAX Employment is an Equal Opportunity Employer. At MAX we encourage applications from people with culturally diverse backgrounds, Aboriginal and Torres Strait Islander peoples; and people with disability

Requisition ID: 2018-30950

External Company Name: MAXIMUS

External Company URL:

Street: Suite 1, Ground Floor, 6 Chapman Street