Kronos Kronos Solution Consultant - Advanced Scheduler & Forecasting in Kew/Melbourne, Australia
Kronos Solution Consultant - Advanced Scheduler & Forecasting
Kew/Melbourne - Victoria - Australia
Professional Services and Consulting
An opportunity to implement our market leading workforce management solution (Workforce Central) in customer environments. You'll strategically with the Sales and Service representatives to ensure a successful project, and excellent customer satisfaction.Your ability to communicate ideas both verbally and in writing at all levels in the organisation alongside your skills at working across organisations, cultures, languages and resources to drive a solution forward will ensure your success in this role, and recognition within our profitable business.Responsibilities• Provide an end-to-end process focus to ensure the solution achieves the client’s business goals. Lead the customer to design processes that align with the strengths and capabilities of the solution they have purchased.• Provide oversight to ensure configuration work is meeting the design requirements• Work closely with other resources on new client implementation, upgrade, and change order projects• Prepared to be the Kronos lead in Client solution escalations working closely with Kronos PMs and Practice Managers• Solution presenting• Research application questions by setting up scenarios and testing the application.• Analyse customer configurations and resolve or work around set up issues• Provide significant transfer of product knowledge to our customers
• Bachelor’s degree or equivalent work experience• Excellent customer service skills.• Experience working with client/server and/or Web Based technologies• Excellent oral and written communication skills.• Experience working with integration or implementations of Cloud based systems• Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols.• Workforce management software applications implementation experience• Consulting / customer interface experience• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems• Travel up to 50% may be required#LI-POST
You’re empowered when you’re a Kronite
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.
Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.
Kronos is an Equal Opportunity Employer.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.