DXC Technology Professional Customer Support-Clinicals Level 3 in Macquarie Park, Australia
DXC Technology (NYSE: DXC) is the world’s leadingindependent, end-to-end IT services company, helping clients harness the powerof innovation to thrive on change. Created by the merger of CSC and theEnterprise Services business of Hewlett Packard Enterprise, DXC Technologyserves nearly 6,000 private and public sector clients across 70 countries. Thecompany’s technology independence, global talent and extensive partner alliancecombine to deliver powerful next-generation IT services and solutions. DXC Technologyis recognized among the best corporate citizens globally. For more information,visit www.dxc.technology at http://www.dxc.technology/
An opportunity exists within the Clinical Support teamfor a highly motivated healthcare professional that has strong functional andtechnical knowledge within the medications management arena. Professionalsupport consultants are accountable for providing our customers with ahigh-quality service built upon personal experience, demonstrated accomplishments,sophisticated knowledge, advanced skills, and a passion for the delivery ofbest practice outcomes.
The successful applicant will be responsible fordelivering quality customer support services encompassing; incident resolution,defect management and other support and maintenance related client interactionsacross DXC’s established medications management solutions.
Maintaina strong client focus at all times and build an excellent working relationshipwith clients.
Developprocesses which support client engagement , improvement and support
Takeownership and responsibility of escalated incidents, including analysis andtrouble shooting and handover to Development team where required
Workwithin the team to implement strategies to improve productivity and efficiencywith the objective to reduce incidents and problems logged
Provideexpert functional advice both internally and externally pertaining toMedications Management practices to promote best practice for these solutions
Utiliseeffective delegation and/or escalation to effectively manage and resolveincidents within contracted service level timeframes / targets
Supportclients technically and/or functionally through user acceptance testing
Provideformal and regular feedback to the team regarding improved supportopportunities
Participateand contribute to team meetings
Assistwith the testing of software released from the group and local development asrequired
Contributeto continuous improvement of processes and standards
Workin accordance with the ITIL framework to implement and follow quality processes
Hospitalmedications management / Clinical Pharmacy Services or Supporting clinicalapplications in the healthcare industry
Providingfunctional and/or technical support for healthcare IT systems
CurrentAHPRA Pharmacist registration or similar
Healthcareclinical product knowledge
Abilityto troubleshoot SQL and Windows Server issues
Knowledgeof XML data formats.
Experiencedin the use of IIS or Apache (desirable).
Abilityto create and maintain SQL Scripts (desirable)
Understandingof application interfacing. Web Serviceor HL7 messaging – applicable but not essential
Trust, Transform & Thrive with a company whosemission is to leading clients on their digital transformation journeys, DXCTechnology will be recognized globally as a force multiplier, enabling clientsto seize the opportunities presented by today’s rapidly changing technologies.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities