Eaton Corporation National Field Service Manager in Mascot, Australia

Job Responsibilities:

  • Provide leadership to the services team and regional Authorized Service Partners

  • Manager site attendance for field service breakdown, preventative maintenance, commission and service project jobs

  • Improve and further develop ANZ Field Services Team in terms of technical competencies, resources capabilities, capacity to deliver, customer centric thinking and commercial delivery

  • Act as main point of contact for key strategic accounts

  • Provide support to the Call Centre and Coordination team for prioritization of work, plan and efficient use of resources

  • Monitor and manage the performance of the local/national field service teams and contractors to maintain high level of quality, safety, utilization, billable, and overall effectiveness

  • Assist regional project managers with service resource scheduling for commissioning and testing support

  • Implement field service improvement initiatives and promote a culture of continuous improvement with all regional service teams

  • Review staff performance on a regular basis and ensure that the APEX process is followed

  • Implement training and development plans for staff and coordinate formal training with product and technical support managers

  • Develop sound knowledge of the company’s products, policies and standards

  • Monitor local/national service stock availability and management of spares kits and technician stock and address any issues as needed

  • Undertake training

  • Carry out the roles and responsibilities as detailed in the quality, safety and environment policies and procedures

  • Ensure commitment to the quality, safety and environment and proactively report any risks and issues

  • Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system


Key Requirements:

  • At least 5 years’ experience in technical support role (field service, installation, commissioning and testing , etc.) with electrical or power electronics equipment

  • Electrical/Electronic certificate or trade qualification

  • Experience in customer management and customer centric thinking

  • State Electrical License is advantage

  • Financial acumen

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific

Organization: ANZD AustraliaNew Zealand Division

Job Level: Team Leader/Supervisor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes

Does this position offer relocation?: No

Travel: Yes, 75 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.