DXC Technology Process Improvement Specialist - Worker's Compensation in Melbourne, Australia


About Xchanging

Xchanging specialises in workers’ compensation claims and premium management, and we support injured workers in their recovery and return to work.

Xchanging has an impressive track record of innovation and reliable service delivery in workers’ compensation and we are looking for people who are passionate about helping others.

Xchanging is a subsidiary of DXC Technology (NYSE: DXC), the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

For more information about us, visit www.xchanging.com/au/workers-compensation and www.dxc.technology at http://www.dxc.technology/

About the role

To develop innovative best practise claims management strategies to drive improved business performance working collaboratively within the Performance Improvement Team. At a high level this includes assisting the scheme in meeting WorkSafe’s corporate objectives aligned with assistance in maximising remuneration via APA and lump sum.


Core Skills:

  • Understanding the WorkCover legislation and VWA policies and business rules

  • Strong understanding and Agent remuneration drivers

  • Excellent oral and written communication skills

  • Highly developed self-management and organisation skills

  • Continuous improvement and initiative – including flexibility and ability to adapt to change

  • Project management

  • Effective consultation, negotiation and influencing skills

  • Innovation and an ability to think laterally

  • Strong analytical skills

  • Problem solving and decision making

  • Relationship building

  • Customer service focus

Experience and Knowledge:

  • Demonstrated understanding of the WorkCover legislation and policies, particularly in the areas of contract obligations and performance remuneration objectives

  • Sound knowledge of effective claims management models

  • Demonstrated experience in an analytical and performance improvement role

  • Ability to operate within a procedural framework

  • Worked across multiple claims management systems

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities