DXC Technology Process Improvement Specialist - Worker's Compensation in Melbourne, Australia
Xchanging specialises in workers’ compensation claims and premium management, and we support injured workers in their recovery and return to work.
Xchanging has an impressive track record of innovation and reliable service delivery in workers’ compensation and we are looking for people who are passionate about helping others.
Xchanging is a subsidiary of DXC Technology (NYSE: DXC), the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
For more information about us, visit www.xchanging.com/au/workers-compensation and www.dxc.technology at http://www.dxc.technology/
About the role
To develop innovative best practise claims management strategies to drive improved business performance working collaboratively within the Performance Improvement Team. At a high level this includes assisting the scheme in meeting WorkSafe’s corporate objectives aligned with assistance in maximising remuneration via APA and lump sum.
Understanding the WorkCover legislation and VWA policies and business rules
Strong understanding and Agent remuneration drivers
Excellent oral and written communication skills
Highly developed self-management and organisation skills
Continuous improvement and initiative – including flexibility and ability to adapt to change
Effective consultation, negotiation and influencing skills
Innovation and an ability to think laterally
Strong analytical skills
Problem solving and decision making
Customer service focus
Experience and Knowledge:
Demonstrated understanding of the WorkCover legislation and policies, particularly in the areas of contract obligations and performance remuneration objectives
Sound knowledge of effective claims management models
Demonstrated experience in an analytical and performance improvement role
Ability to operate within a procedural framework
Worked across multiple claims management systems
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities