Oracle Senior DBA - Security Clearance required in Melbourne, Australia
Senior DBA - Security Clearance required
This role is with the ANZ
Advanced Customer Support team and has members based across Australia and New
Zealand providing personalised and proactive mission-critical support for
Oracle technology. Oracle Advanced Customer Support operates globally as a part
of Oracle Customer Support Services and partners closely with Oracle
Development to deliver a broad range of services which build upon Oracle
Premier Support to help our customers maximize solution availability,
performance and value. The role is Canberra based. A current AGSVA clearance to
TSPV or NV2 is required for the role.
The primary focus of the
Principal Advanced Support Engineer is to be a customer facing technical
advocate with the customer’s IT staff. Responsible for providing
proactive support services for Oracle products, thus assisting with the ROI the
customer is expecting and assuring the highest level of customer satisfaction. The
person is expected to be highly skilled in solving complex (and often
previously unknown) critical customer issues. Candidate should have strong
interpersonal skills and a proven capability to build effective relationships
with customer technical resources and management. They are expected to work
with a high level of autonomy while reporting to management on customer status
and technical matters on a regular basis.
This role is to provide Database
Platform management support to customers covering the following areas:
Provideincident resolution, problem identification and resolution activities
Provideguidance on proactive problem avoidance activities
Providebest practice design, installation, and configuration advice for DatabasePlatform deployment and management
Knowledge transferon effective engagement with Oracle Support processes and procedures.
Mentor and provideknowledge transfer to customer staff
Software lifecycleguidance (i.e. patch, upgrade, and migration planning and execution)
The key Oracle products and
skills covered by the role are:
Backup and recovery
Strong written andverbal communication skills in English
Understanding of ITIL processes
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle
s core products, applications, and tools.
Other Locations: AU-AU,Australia-Melbourne
Job Type: Regular Employee Hire