Omnicell, Inc. Technical Service Engineer in Melbourne, Australia
Technical Service Engineer
Technical Service Engineer
Are you a Technical Service Engineer who is bored of your daily routine, have a passion for technology, guru in the automation sector, keen to enhance your skills, likes solving a problem and a people person full of energy?
We have an exciting opportunity for a Technical Service Engineer to join our team of engineers who take great pride in their work and have a passion building upon long term relationships with customers. You will be continually challenged as you will be exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be further enhanced through training and development.
In this role you will provide technical servicing and maintenance to hi-tech large automated machinery including support of associated computer systems across Australia. You will be organised, be enthusiastic, committed and ready to take responsibility for coordinating and managing your own time to ensure service calls are prioritized and followed through to completion. Hence leaving a positive experience with our client. You will be home based and will be required to visit clients sites as scheduled.
The role can be summarised into the following main areas:
Technical Support. Provide technical support for Omnicell's range of products and systems.Remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.Differentiate between hardware and software product problems. On site troubleshooting and repair of problems on Omnicell products.
Technical Sales Support. Support of the sales process providing Technical expertise and input as and when required.Participation in various team meetings.
Project Management. Site surveying for suitability, liaising with customer and contractors, procurement, delivery and managing customers’ expectations. This also includes liaising with and maintaining the relationships between Omnicell and their nominated third party support groups.
Field Service. Visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades, decommissioning and relocation of equipment/s, interact and facilitate site support to the remote technical team, preparing technical reports including periodic maintenance report, collection of Field Data,and reviewing equipment performance.
Implementation/Training. Providing excellent user software and hardware application training post installation using a defined training programme to ensure the customer has the skills to maximise productivity.
Spares Parts Management. The appropriate maintenance of in country spare parts. Including but limited to restocking from other Omnicell offices after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by finance.
StakeholderManagement:Builds and develops long-term lasting relationship with key stakeholders such as customers, internal APAC team, and remote technical services team
Required Knowledge and Skills:
The Responsibilities of the role are highly specialised to support our equipment yet extremely wide ranging and include many disciplines (listed below) and require a unique individual with specialised skill set.
Electrical/Electronic. Experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.
Pneumatics. Experience with main components, control, installation and ability to follow schematics and problem solve.
Mechanical. Ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.
Computer & IT Skills. Comprehensive understanding of all core Microsoft Products, Understanding of databases e.g. Oracle and how to query/change records within using SQL query/editing tools in order to configure equipment, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote support.
Service Processes. Stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures and portable appliance testing.
Health & Safety. Carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislations.
Relevant higher level qualification in Electronic/Electrical Engineering.
Prior relevant Field Service experience.
Full Australian Driving License
Well-developed oral, comprehension and written English language skills;
High level of mechanical aptitude and an understanding of automation systems; Strong analytical and problem solving abilities.
Must be able to read and interpret documents such as engineering drawings, safety rules, operating and maintenance instructions and procedure manuals.
The ability to communicate with personnel at all levels along with a genuine ability and desire to provide exceptional customer service and develop strong relationships
Capable in the use of MS Word, Excel, and PowerPoint; and knowledge of CAD
Understand and adhere to all relevant OHS rules, regulations and organizational procedures
Possess a flexible and adaptive approach to working and time management
Must be able to travel throughout Australia
Able to work from office and home
Stand, sit, walk, reach, climb, balance, stoop, kneel, and crouch.
In return for your commitment, you will enjoy a competitive remuneration package. You will also benefit from professional training and development, with relevant support to achieve your career objective.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.