Dell Channel Sales Support Specialist in Sydney, Australia

Do you love solving problems, working with the latest technology and engaging with internal and external customers? Within our Inside Channel Sales Team, we are looking for a Sales Support Analyst to join our team in Sydney (Frenchs Forest Office) .

Dell EMC provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential


Key Responsibilities:

You will play an important role in meeting partners and customers' requirements, as well as supporting the Inside Sales team and training to be an Inside Partner Account Manager. This will involve:

  • Supporting our Sales Representatives at all stages of the sales process through to portal and online ordering problem resolution

  • Assists with partner and customer calls, quotations and order processing

  • Logging and tracking details of work and updating relevant systems

  • Keeping up to date with product developments within the business to eliminate order processing problems

  • Provide coverage for Inside Partner Account Managers whilst on leave including account management

  • Learn the sales cycle and begins to close sales

  • Establishes a strong rapport with Partner Account Managers and Dell EMC partner base

  • Provides back order reporting, new product information and new pricing information


  • Up to 12 months sales support or customer service experience

  • Strong customer service skills

  • Attention to detail plus good administrative, multi-tasking and prioritising skills

  • Excellent communication, influencing, presentation skills, in both written and verbal English

  • Strong desire to work in sales and a passion for technology


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.