Salesforce.com, Inc Employee Relations Manager, Sydney in Sydney, Australia

Job CategoryEmployee Success

Job Details

See yourself in our OhanaEmployee Success is made up of HR professionals, Recruiters, Operations, and Coordinators that come together to continue to build out Salesforce. In Employee Success, we strive to bring on top talent and continue to build out our organization with the Aloha style treatment. Whether we are recruiting the next great candidate, refining our operations, we strive to provide the royal treatment and continue to build a great organization.Role DescriptionThe Employee Relations Manager provides Employee Relations and Performance Management expertise, case management and consultation, within a centralized, Employee Relations (ER) function, for Australia & New Zealand. Develops, leverages common consistent practices and processes to ensure fair and consistent treatment /approach across ANZ clients. Handles complex, high-risk or sensitive employee relations cases. Reports to the Senior Manager, Employee Relations APAC & Japan.Your ImpactTo be successful in this role you will: be a great relationship builder at all levels; connect and build trust to ensure employees feel comfortable to discuss matters in a safe & neutral environment; managing your time, work independently with minimal supervision, and respond promptly to communications as a priority; pay attention to the detail and accuracy of data while remaining calm under pressure; propose solutions and recommend plans for improvement that always align with best practice in company policy, values, guidelines, and India legislation compliance. Specific responsibilities include, but are not limited to:

  • Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from HR call center, managers, HR Business Partners (HRBPs) and other employees, for assigned business(es)

  • Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes

  • Conduct HR investigations to include: gathering and analyzing facts, applying relevant laws, policies, and past practice to reach conclusions and recommend management action. Partners with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary

  • Interpret and apply corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries .Deliver business warnings and disciplinary action when required

  • Collaborate and partner with HRBPs, internal Employment Attorneys, HR partners, and Employee Success Shared Services organizations to achieve high quality, seamless HR support, and represent as “1 HR” to the business

  • Evangelize continued adoption of the centralized ER model

  • Assist with training programs around educating Management on Performance Improvement Framework

  • Provide ESBP support during periods of leave or ER support for other locations for adequate APAC coverage

Minimum Qualifications

  • Broad HR Generalist knowledge and ER experience

  • Excellent stakeholder management, through verbal or written communication

  • Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment

  • Ability to operate/advise in the "gray" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions

  • Comfortable dealing with conflict resolution

  • Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Senior ER Manager

  • Uses best practices and knowledge of internal or external business issues to improve delivery of services

Preferred Qualifications

  • Experience in working in a centralized ER or HR model

  • Ability to build, develop and implement and engage in new service delivery approaches; possibly different from the status quo

  • Experience working in a high volume, fast-paced environment, preferably in a high growth technology company

  • Experience providing coaching and guidance to other HR members and Managers

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!