Marriott Operator Attendant in Sydney, Australia
Job Number 18001DGD
Job Category Rooms and Guest Services Operations
Location Sheraton on the Park, Sydney, New South Wales VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Sheraton on the Park is seeking a Guest Service Agent who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard.
Additionally, it is essential that you wish to work as a part of a team. as this is central to the way that we do business. In return, we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.
The key responsibilities of this role include:
Demonstrate professional phone etiquette while handling guest enquiries and requests
Answer calls: provide assistance or direct call to the proper person and/or department
Log all guest request information accurately on the provided log sheets
Follow up to ensure that all guest requests are completed in a timely manner
Utilise Opera to access hotel and guest information and update reservation details
The successful candidate will possess:
Have exceptional grooming standards
Excellent communication and interpersonal skills
A customer focused attitude, intent on delivering an excepeptional guest experience
Enjoy working in a fast paced environment
Opera experience is desired
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.