Arkadin Project Manager(Singapore or Australia) in Sydney, Australia

*GENERAL DESCRIPTION:*

The Project Manager works within the Professional Services (PS) team and reports directly to the PS Manager of the geographical zone. The Project Manager will be involved during the sales cycle to estimate the span of wokr required and participate in the proposals phrase. The Project Manager will be assigned to a project depending on availability, skills and geographical location. He/She will apply the Arkadin project management best practices in order to execute the project in a timely manner. * *

The Project Manager needs to plan, execute, and finalize Collaboration and Unified Communications Services projects according to agreed deadlines and within budget. Coordination need to be carried out with the customer, acquiring resources, internal team members and third-party contractors or consultants.* *

The Services to deliver are part of the Arkadin portfolio in particular: Audio, Web and Video conferencing solutions and Microsoft Lync hosted solutions including telephony. * *

*KEY RESULTS:*

  • Deliver projects on time, with quality and within budget* *

  • Assure the customer satisfaction at the end of the project delivery* *

  • Increase internal awareness related to Project Management added value* *

  • Liaise efficiently with other departments (Sales, Products, Marketing, R&D, Operations, Finance) and third parties(Cisco WebEx, Microsoft and other local partners)* * as applicable

  • Manage Customer relationship during project

*KEY TASKS:*

  • *Project Management *
  1. Define project scope, goals, plans including milestones and deliverables that supports the agreed business case* *

  2. Define project organization, governance and responsibility matrix* *

  3. Build the project team and communicate project expectations to team members and stakeholders in a timely and clear fashion and continually manage project expectations with team members* *

  4. Develop project plans and project associated documentation following best practices* *

  5. Organize required workshops and follow-up meetings with internal and external stakeholders* *

  6. Track project milestones and deliverables, and deliver progress reports to key stakeholders* *

  7. Track issues and risks, and build appropriate contingency/mitigation plans and escalate when needed* *

  8. Track project change requests, evaluate impacts and review plans* *

  9. Assure that service acceptance activities are accomplished to allow invoicing* *

  10. Drive project closure and lessons learned activities* *

  • *Relationships *
  1. Develop and maintain open, honest peer relationships with sales and presales, customers and partners, and project stakeholders* * **
  • *Commercial *
  1. Participate in presales activities when required to evaluate project costs, describe scope of works, support the sales team during customer presentations* *

  2. Work within the bid process to ensure project sign-off, if required* *

  3. Capture customer change requests and identify up-selling opportunities during project delivery* *

*SKILLS/REQUIREMENTS*

Core Skills* *

  • Time management - well organized and able to multi-task

  • Leadership management – capability to motivate a group of people towards a common goal* *

  • Conflict Management – able to manage expectations and solve disputes or conflicts* *

  • Problem management – ability to manage unexpected situations and proactively propose solutions* *

  • Detailed oriented – meticulous and able to get down to details to resolve problem

  • Fluent in English* *

Additional skills* *

  • Technical – a good level of understanding of collaboration and unified communications platforms such as audio/web/video conferencing and Microsoft Lync solutions including telephony* *

  • Tools – excellent knowledge of Excel, PowerPoint, Word, Viso and MS Project* *

  • Previous experience in managing B2B projects in a IT environment with success* *

  • Strong team player