SAP SAP Ariba - Head of Services Delivery, ANZ - Sydney/Melbourne Job in Sydney, Australia

Requisition ID: 179928

Work Area: Consulting and Professional Services

Expected Travel: 0 - 30%

Career Status: Management

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Position Summary

The Head of Services Delivery, ANZ is a Management role responsible for the overall Services Delivery business in the Australia & New Zealand (ANZ) market unit (MU), charged with driving accelerated growth, transformation and customer outcomes in the ANZ cloud market. The leader has responsibility for the full scope of delivery, inclusive of recruiting, staffing, delivery execution, escalation management, training and performance management. He/she also ensures the effective and efficient use of all consulting services resources obtained and utilized from the MU, shared services, third parties and partners, to deliver leading pratice, competitive solutions that satisfy customer business drivers with compelling outcomes in a simple, clear and cloud, leading-practice manner.

Key Areas of Responsibility and Tasks

  • Communicate a clear vision of the future: develop, discuss, explain and actively promote the vision within own team, to peers, within Services and SAP, to partners, external stakeholders and to customers

  • Motivate through inspiration and mobilize teams: draw an inspiring target picture and mobilize people to get there, challenge people to leave their comfort zone, seek for feedback and call for people’s opinions, turn issues/threats into opportunities

  • Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets, assign targets and set priorities, do not define the 'how' but the 'what’, encourage people to take ownership, do not delegate back to yourself in critical situations

  • Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking

  • Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements and innovations, accept failing investments, think and act lean

  • Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as mentor for several mentees, guide individuals to find their right career track, handle performance issues actively and immediately

  • Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work

Experience and Skills

  • Minimum 10 years in Consulting with extensive Leadership and Cloud Services industry experience

  • Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of social and technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members

  • A clear vision of what determines a successful project for the customer

  • Qualifications and business acumen to oversee programs of various sizes, high risk, that span organizational boundaries including multiple business units and multiple service partners/vendors

  • Experience in managing large/complex teams

  • Demonstrated success in managing diverse internal / external issues

  • Adaptability and flexibility to manage deadline pressure, ambiguity and change

  • Demonstrated ability in managing internal and external client expectations on program requirements and deliverables

  • Expert knowledge of project management principles, tools, processes, and practices

  • Broad knowledge of SAP Ariba products, services, methodology and tools


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations : Virtual - Australia