Dell Senior Advisor, Service Delivery – Hyper-Converged in Sydney, Australia

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Sr Advisor Service Delivery - Hyper Converged role provides advanced technical and/or business consultative services for a high profile banking client.

The supported environment is a virtualized networked environment provided to the customer as a managed service. Successful applicants will need to understand and provide over-arching and holistic view of the service provided from a technical perspective. Be key in assisting this client and other clients on design upgrades, expansions and configuration changes, so that the team can deliver to the agreed service level and or exceed the customers expectation. Provide support for day to day operations of the environment including problem resolution, tuning and configuration change.

Responsibilities:

  • Provide BAU and Operational support, including On-Call for the Hyper-Converged Environment comprising of VSAN, NSX vSphere, vRNi, vRLI, vROps, Dell OME, Dell Servers,

  • Problem Solving and Troubleshootig, Configuration Changes, Firmware & Driver Upgrades across all Components.

  • Provide support on networking components and configurations

  • Work with in-house team to development & automate repeatable tasks and provide operational support

  • Work with Global support and Engineering groups to resolve faults and qualify new solutions.

  • Manage risks in the environment, create remediation plans, document and track to completion within an ITIL framework.

  • Work with project management team providing technical assistance in planning and implementation of projects.

  • Assist Client and supporting team with Disaster Recovery testing and implementation.

  • Gain EMC Certification for products supported in the client’s environment.

  • Keep current on technical specifications for hardware/software requirements of Dell EMC, VMware and industry products through professional associations, trade journals, networking, and associated training and seminars.

Requirements & Experience

  • Bachelor's Degree in Computer Sciences, Computer Engineering or other relevant subject and / or 6+ Years Industry Experience

  • Understanding of layer 2 switching, layer 3 routing, IP protocols, Ports & traffic flow patterns in typical DC environments.

  • Proficiency in VSAN, NSX vSphere, vRNi, vRLI, vROps, Dell OME, Dell Servers.

  • Solid understanding of firewall operations and associated TCP/UDP ports, IP protocols and traffic flows.

  • Familiarity with the VMware Data Center, Cloud Infrastructure, Networking and Security

  • Knowledge of VxRack systems (preferred but not essential)

  • Hypervisor Technology: VMWare ESXi (required)

  • Network Security: VMware

  • Data Center deployment at scale, Cisco ACI, Cisco MP- BGP EVPN, VMware NSX, comparable vendor implementation of Spine/Leaf DC architecture, Interconnectivity solutions such as Cisco OTV

  • Scripting ability a key advantage – Python, powershell etc highly desirable

  • Understanding of ITIL

Skills and Attributes:

  • Customer Focused

  • Strong problem solving skills

  • Excellent communication and presentation skills

  • Professional, dependable, and flexible team player who is self-motivated

  • Must work well under pressure

  • Ability to work effectively with management

  • Eager to learn new technologies outside of your core skillset

  • Mentoring/Coaching skills

Requirements & Experience

  • Bachelor's Degree in Computer Sciences, Computer Engineering or other relevant subject and / or 6+ Years Industry Experience

  • Understanding of layer 2 switching, layer 3 routing, IP protocols, Ports & traffic flow patterns in typical DC environments.

  • Proficiency in VSAN, NSX vSphere, vRNi, vRLI, vROps, Dell OME, Dell Servers.

  • Solid understanding of firewall operations and associated TCP/UDP ports, IP protocols and traffic flows.

  • Familiarity with the VMware Data Center, Cloud Infrastructure, Networking and Security

  • Knowledge of VxRack systems (preferred but not essential)

  • Hypervisor Technology: VMWare ESXi (required)

  • Network Security: VMware

  • Data Center deployment at scale, Cisco ACI, Cisco MP- BGP EVPN, VMware NSX, comparable vendor implementation of Spine/Leaf DC architecture, Interconnectivity solutions such as Cisco OTV

  • Scripting ability a key advantage – Python, powershell etc highly desirable

  • Understanding of ITIL

Skills and Attributes:

  • Customer Focused

  • Strong problem solving skills

  • Excellent communication and presentation skills

  • Professional, dependable, and flexible team player who is self-motivated

  • Must work well under pressure

  • Ability to work effectively with management

  • Eager to learn new technologies outside of your core skillset

  • Mentoring/Coaching skills