Astreya Transport Control Centre Technician(TCC) in Sydney, Australia

Skills
  • Network Engineering
Description

Astreya is looking for “Network Operations Support Services” for the #1 search engine's Transport Control Center team (“TCC”). Network Operations Support Services include troubleshooting, monitoring, maintaining and repairing its global optical network infrastructure as described below. Network Operations Support Services also include managing and resolving troubleshooting tickets from internal teams and third-party teams, maintaining documentation and performing capacity and system acceptances, as described below.

Responsibilities:

  1. Troubleshooting and resolving any faults related to the hardware listed below:
  2. Interfaces
  3. Line interfaces
  4. Any module in chassis
  5. Composite level packs
  6. Management/Processor cards
  7. Management cables
  8. Power modules
  9. Fan units
  10. Fan filters
  11. Troubleshoot and resolving any issues with optical light levels related to optical power generated and received by optical equipment, as described below:
  12. Identifying and resolving Optical Power Receive/Optical Power Transmit (“OPR/OPT”) high/ low issues
  13. Identifying and resolving optical span loss low/high issue
  14. Troubleshooting and resolving any hardware faults requiring module reboots and replacements by performing such reboots and replacements as necessary.
  15. Monitoring services for the TCC systems, including the following:
  16. Monitoring optical alarms, including but not limited to network alarm dashboards, and Contractor Element Management System (“EMS”) and Network Management System (“NMS”)
  17. Opening troubleshooting tickets (“Tickets”) for issues related to optical alarms and necessary reparations
  18. Monitoring optical alarm Ticket queue and resolve Tickets
  19. Monitoring network audit failure dashboard and opening Tickets for corrective action
  20. Management and maintenance services for the TCC, including:
  21. Managing all fiber maintenance activity and fiber cuts, which will include developing documentation and managing escalations, both internally and externally
  22. Executing preventative maintenance plans, e.g. fan filter swaps
  23. Performing software upgrades for qualified releases
  24. Working decommissioning projects as required
  25. Resolving network audit failures, e.g. firmware upgrade failures
  26. Providing first responder services for optical outages, which will be reported as Tickets
  27. Supporting existing operations (such as helping to resolve current Tickets) and other projects related to global optical network infrastructure that fall within the scope of this SOW
  28. Repair services for global optical network infrastructure, including:
  29. Handling Return Materials Authorization (“RMA”) requests and part replacement, including the following:
  30. As necessary, requesting replacement parts and arranging for field engineering support
  31. Executing part replacement
  32. Ensuring original parts get returned after they have been replaced
  33. Creating and executing Production Change Requests (“PCRs”) for the following issues and others:
  34. Span loss repair
  35. Hardware replacement, as needed
  36. Any service or non-service that impacts diagnostic, repair or maintenance activity or that otherwise negatively affects ability to deliver network services.
  37. Managing internal Tickets for the TCC team
  38. Developing documentation related to the Networks Operations Support Services listed above, including but not limited to the following:
  39. Documentation of discrepancies discovered during troubleshooting as required, including pathfile discrepancies and dark fiber discrepancies
  40. Ongoing maintenance and administration of internal documentation and databases related to the Network Operations Support Services provided under this SOW **Required Skills: Extensive time spent in a troubleshooting type role such as Desktop and Infrastructure Support

    • Understanding of network fundamentals
  41. Experience balancing a varied workflow and busy ticket queue
  42. Eagerness and ability to teach yourself new skills as well as work independently
  43. Excellent communication skills, both written and verbal (especially via telephone/video conference)
  44. Basic Linux skills preferred
  45. CCNA or JNCIA are not required, but beneficial
  46. BGP/OSPF/OTDR/DWDM as well as RAMAN or EDFA
Education
Languages
Extra Details
Years of Experience(Minimum)

3