Schneider Electric Service Planner in Sydney Macquarie Park, Australia

Who are we?

Schneider Electric *is a *global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play.

What do we stand for?

When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion and work-life integration – we’re a great place to work but we are continually striving to be the best place to work!

What is the role?

Based in Sydney, we are now actively recruiting a Service Planner. Key responsibilities will include:

  • Provide exemplary customer service at every opportunity,

  • Daily coordination of our dedicated Field Service Representatives (FSR),

  • Coordination of our Certified Service Partners and 3rd party contractors as required,

  • Keeping customers regularly updated on all aspects of work orders

  • Handling customer service requests & unscheduled maintenance requests,

  • Coordination of FSR mobilisation requirements,

  • Creation of dispatch console events as required,

  • Commissioning, installation and start ups scheduling with customer,

  • Updating bFO/bFS and Work Order creation,

  • Parts ordering (Front Office), purchase order generation (Back Office),

  • FSR time sheet processing,

  • Ad hoc administration as required.

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Why you?

You are someone who gets excited by innovation. You are a highly driven and confident professional who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:

  • Prior experience in a Service Planning/Coordination role along with ability to pick up technical information quickly,

  • Knowledge of the IT industry, Data centres, electrical distribution and/or cooling systems would be an advantage,

  • Excellent planning, organisational, reporting skills,

  • Excellent verbal and written communication and ability to work as part of a team,

  • Employs a customer centric approach,

  • Excellent customer service skills with the ability to resolve customer issues and be the main point of contact,

  • Excellent computer skills with experience in the use of the Microsoft suite, CRM and a centralised service management system would be highly regarded.

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Why us?

At Schneider Electric, we are open, we value differences, we listen, we learn, connect, and collaborate with others. We are passionate about our customers, our people, our business and our technology. We are positive in our approach to finding solutions that better our lives.


Primary Location: AU-New South Wales-Sydney - Macquarie Park

Schedule: Full-time

Unposting Date: Apr 1, 2018, 9:59:00 PM

Req ID: 003RGY