Gallagher Senior Claims Consultant - Property in Australia

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 26,000 great people worldwide in over 140 countries.

Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne, Darwin and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin.

We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute’s 2017 World’s Most Ethical Companies list for the sixth consecutive year.

The position

Due to continued growth we are currently seeking an experienced Senior Claims Consultant with Property and/or Builders Home Warranty experience to join our corporate office located in Sydney CBD.

Responsibilities include but are not limited to:

  • Manage and settle HBCF claims end to end with adherence to HBCF service standards, company guidelines, delegated authority and SLA’s

  • Acting as a point of referral on complex claim matters for Customer Service Officer/s and Claims Consultant/s.

  • Build and develop external business relationships with external network including but not limited to Builders, Building Consultants, Engineers and Loss Adjusters.

  • Managing Complaints and negotiating resolution

  • Work with the team by sharing information, knowledge and resources to achieve best possible outcomes for all

  • Maintain focus, ensuring we achieve quality results in relation to our client SLA's and company's strategic goals

What we are looking for:

  • Minimum five (5) years claims experience (Property, Commercial and/or Builders Warranty claims)

  • Ability to interpret policy wordings and apply accurately

  • Ability to build and develop business relationships with client/s

  • Comply with relevant state legislation

  • Proven customer service skills

  • Lead by example, adopting best estimating practices and processes that can be implemented across the team

What we can offer you:

  • Attractive remuneration packaging

  • Training – we pride ourselves in helping you realise your full potential

  • Great Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities

  • Exciting career – as our Company grows, so do the opportunities for our people

  • Staff referral incentive

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Personal touches like weekly fruit bowls and birthday celebrations

  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job.

Only people with the right to work in this country will be considered for this position.

Agency candidates will not be considered for this role.

Job: Claims

Organization: GB International

Title: Senior Claims Consultant - Property

Location: Australia

Requisition ID: 42272

Other Locations: Australia-New South Wales-Sydney