Caterpillar, Inc. Service Engineer in Western Australia, Australia
Caterpillar’s Mining TechnologyEnabled Solutions (MTES), a department within Surface Mining and Technology, iscurrently seeking a Service Engineer to be located in Perth, WA. Thisrole includes investigating, troubleshooting, and diagnosing application andtechnical problems, followed up with restoration of service through correctiveactions and permanent resolutions. This includes software and on-boardhardware, for a worldwide group of Mining Technology customers and dealers.
JOBDUTIES & RESPONSIBILITIES INCLUDE
Mining Technology (MineStar) hardware and software issueidentification and resolution.
Implementation and utilization ofstandard support processes to respond, restore, and resolve issues.
Communicate with dealers regardingstatus, problem troubleshooting, etc.
Participate in New ProductIntroduction (NPI) projects
Complete NPI product supportdeliverables including field development and field follow projects as required.
Report issues within the CPI(product defect) process to assure proper resolution to ongoing issues.
SKILLS,ABILITIES & KNOWLEDGE:
Bachelor’sDegree in Computer Science, Mining Engineering, or equivalent technicalexperience.
Experiencein supporting enterprise-level applications directly with customers
Experiencein providing problem management and root cause analysis for complexapplications
Ability to effectively communicatewith technically and non-technically skilled mining customers
Strong customer service ethic
Good coordination skills with thedesire and potential to become a team leader.
Experience with Caterpillar'sMinestarorModular'sDispatch or Leica's Jigsaw orsimilar product or solid knowledge of open pit operations
Excellent customer fronting andcommunication skills
Flexibilityin work function and adaptable to change
Abilityto manager customer expectations
Thisrole includes 30-40% travel
Primary Location Australia-Western Australia-Perth
Unposting Date: Apr 25, 2018, 11:59:00 PM
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Req ID: 17000CAO